Cancel Prepaid bookings
To cancel and refund the entire payment or a single pax/tickets, right click on the booking.
Under Cancel prepaid booking select either Cancel PAX or Cancel Entire booking
Cancel Prepaid bookings
Cancel PAX
Select the number of guests you want to refund, and click Save
The booking will adjust to the new number of PAX
Cancel entire booking
Keep part of they payment
When cancelling an order/booking you can add a fee for the guest.
Enter the amount you would like to keep. The rest is refunded to the guest.
E.g. for late cancellation. The amount is for the entire order/booking. Note that in this case, the ticket/handling fee will not be refunded.
Full refund
When cancelling the entire order and booking without adding a penalty, the full amount incl. ticket/handling fees will be refunded to the charged credit/debit card.
The booking will automatically be deleted.
Event tickets
Cancel PAX
Select the number of PAX related tickets you want to refund and/or the number of Add-ons.
Click Save to make the refund.
The booking will adjust to the new number of PAX
Keep part of they payment
When cancelling an order/booking you can add a fee for the guest.
Enter the amount you would like to keep. The rest is refunded to the guest.
E.g. for late cancellation. The amount is for the entire order/booking. Note that in this case, the ticket/handling fee will not be refunded.
Full refund
When cancelling the entire order and booking without adding a penalty, the full amount incl. ticket/handling fees will be refunded to the charged credit/debit card.
The booking will automatically be deleted.