How to Use Tags
Tags help you organize bookings and guests in a simple, flexible way.
You can use them to highlight important details, improve communication, keep on overview of pending groups and personalize the guest experience.
There are two types of tags:
- Booking Tags
- Guest Tags
Booking Tags
Booking Tags apply only to a specific booking
Use them to mark something relevant for that particular visit.
Examples:
- Birthday
- High chair needed
- Allergies
- Business
Once the booking is completed, the tag does not automatically follow the guest to future reservations.
Online vs. Internal Booking Tags
Booking Tags can be set up in two ways:
1. Online Tags (Guest selectable)
These are visible during the online booking process.
Guests can choose them when making a booking.
Examples:
- Birthday celebration
- Anniversary
- High Chair
- Vegetarian
Use online tags when you want guests to proactively share information.
2. Internal Tags (Staff only)
These are only visible inside your system.
Guests cannot see or select them.
Examples:
- Hotel Guest
- Sensitive guest
- Extra attention needed
- Follow up after visit
- Pending
- Manager OK
Use internal tags for internal communication and service coordination.
Guest Tags
Guest Tags are linked to the guest profile, not the booking.
This means the tag will follow the guest every time they make a reservation — past and future.
Examples:
- VIP
- Influencer
- Concierge
- Frequent guest
- Staff
Guest Tags are ideal for long-term recognition and personalized service.
When to Use What?
| Situation | Use Booking Tag | Use Guest Tag |
|---|---|---|
| Birthday | ✔ | |
| Concierge | ✔ | |
| High Chair | ✔ | |
| Allergies | ✔ | |
| VIP | ✔ |
Best Practice Tips
- Keep tags simple and easy to understand
- Add color to quickly identifing tags
- Avoid creating too many similar tags
- Use Guest Tags for long-term information
- Use Booking Tags for visit-specific details