Events and tickets

How to sell tickets for an event.

Sell tickets via DinnerBooking for a special event, for example, Wine Makers Dinner, New Year’s Eve or similar

The guests pay directly when making the booking.
The paid bookings go directly into your system, and can follow your normal capacity and table plan.
A Special Opening Times rule can also be set to add special rules for the day(s) of the event.

For setup of Special Opening Times see:
https://support.dinnerbooking.com/capacity-opening-times/special-opening-times/

To set up an event, go to:
https://support.dinnerbooking.com/events-tickes/how-to-setup-an-event/

Overview of sold tickets

To see the stats of your event, go to Online Booking -> Event & Tickets, and click Stats

Here you can see the numbers for each item sold per day and the amount left

Details per booking

Go to Day View and then to the day of the booking.
Find the columns Payment and Payment details to get a full overview of the amount paid per booking and [the purchased items and add-ons.

Cancel Tickets

To cancel and refund the entire order or a single ticket, right click on the booking.

Under Cancel prepaid booking select either Cancel PAX or Cancel Entire booking

  • Cancel PAX – Set the number of the tickets you want to refund, and click SAVE
    The booking will adjust to the new number of PAX
  • Cancel entire booking– Leave Enter Penalty amount empty for a full refund.
    In case you agree to cancel and refund a booking despite of late cancellation, you have the option to keep an amount agreed with the guest. Enter this amount under Enter Penalty Amount, and this will be subtracted from the amount refunded to the guest.After this the booking will automatically be deleted.

Cancel a ticket – Video guide